Privacy Policy

Introduction

Krendosh Security Ltd ("we", "our", "us", or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our website or services. Your use of our website and services signifies your acceptance of this Privacy Policy.

1. Information We Collect

1.1 Information You Provide Directly

We collect information you voluntarily provide to us, including but not limited to:

  • Contact information (name, email address, phone number, postal address)
  • Business information (company name, job title, business address)
  • Payment and billing information
  • Service request details and preferences
  • Communications with our support team

1.2 Information Collected Automatically

When you access our website, we automatically collect certain information:

  • IP address and device identifiers
  • Browser type and operating system
  • Pages visited and time spent on our website
  • Referral source and clickstream data
  • Cookies and similar tracking technologies

1.3 Information from Third Parties

We may receive information about you from third parties, including business partners, service providers, and publicly available sources, which we may combine with other information we collect about you.

2. Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018, we process your personal data on the following legal bases:

  • Consent: Where you have explicitly consented to the processing
  • Contract: Where processing is necessary to provide our services to you
  • Legal Obligation: Where we are required by law to process your data
  • Legitimate Interests: Where we have legitimate business interests to process your data

3. How We Use Your Information

We use the information we collect for various purposes:

  • To provide, maintain, and improve our services
  • To process transactions and send related information
  • To respond to your inquiries and provide customer support
  • To send marketing communications (with your consent)
  • To analyse usage patterns and improve user experience
  • To detect and prevent fraudulent activity and security incidents
  • To comply with legal and regulatory obligations

4. Data Sharing and Disclosure

4.1 Service Providers

We share your information with trusted third-party service providers who assist us in operating our website and conducting our business, including hosting providers, payment processors, analytics providers, and customer support platforms. These providers are contractually obligated to use your information only as necessary to provide services to us and are bound by confidentiality agreements.

4.2 Business Partners

We may share your information with our business partners for joint marketing initiatives, co-branded services, or other collaborative purposes, always with appropriate safeguards in place.

4.3 Legal Requirements

We may disclose your information when required by law, court order, or governmental authority, or when we believe in good faith that such disclosure is necessary to enforce our terms and conditions, protect our rights, privacy, safety, or property, or that of our users or the public.

4.4 Business Transfers

If Krendosh Security Ltd is involved in a merger, acquisition, bankruptcy, dissolution, reorganization, or similar transaction or proceeding, your information may be part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.

4.5 No Sale of Personal Data

We do not sell, trade, or rent your personal information to third parties for their marketing purposes.

5. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. The retention period depends on the context of the processing and our legal obligations. When your information is no longer necessary, we will securely delete or anonymise it.

For service-related data, we typically retain information for the duration of your contract plus seven years for accounting and tax purposes. For marketing communications, we retain contact information until you unsubscribe.

6. Data Security

Krendosh Security Ltd implements comprehensive security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Our security measures include:

  • Encryption of data in transit (SSL/TLS protocols)
  • Secure data centres with access controls
  • Regular security audits and penetration testing
  • Employee training and confidentiality agreements
  • Incident response procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security. You use our services at your own risk.

7. Your Privacy Rights

Under the UK GDPR and Data Protection Act 2018, you have the following rights regarding your personal data:

7.1 Right of Access

You have the right to request access to your personal data and receive a copy of the information we hold about you in a structured, commonly used, and machine-readable format.

7.2 Right to Rectification

You have the right to request that we correct or update any inaccurate or incomplete personal data we hold about you.

7.3 Right to Erasure

You have the right to request the deletion of your personal data under certain circumstances (the "right to be forgotten"). However, we may retain information when required by law or for legitimate business purposes.

7.4 Right to Restrict Processing

You have the right to request that we limit the processing of your personal data in specific situations, such as when you contest its accuracy or object to our processing.

7.5 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit it to another organisation without hindrance.

7.6 Right to Object

You have the right to object to the processing of your personal data for direct marketing purposes or based on our legitimate interests. You may opt-out of marketing communications at any time by following the unsubscribe instructions in our emails.

7.7 Right to Withdraw Consent

Where we process your data based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing before withdrawal.

7.8 How to Exercise Your Rights

To exercise any of these rights, please contact us at contact@krendosh.com or write to us at 85 Great Portland St, London W1W 7LT, United Kingdom. We will respond to your request within 30 days (extendable by two months for complex requests). You may also lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have breached your data protection rights.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic, and personalise content. These include:

  • Essential Cookies: Required for website functionality
  • Performance Cookies: Used to analyse how you use our website
  • Functional Cookies: Remember your preferences and personalise your experience
  • Marketing Cookies: Track your activity to deliver targeted advertising

You can control cookie settings through your browser preferences or by reviewing our Cookies Policy. Please note that disabling certain cookies may impact website functionality.

9. International Data Transfers

Your personal information may be transferred to, stored in, and processed in countries other than your country of residence. These countries may have data protection laws that differ from your home country. When we transfer data internationally, we implement appropriate safeguards, including Standard Contractual Clauses and adequacy decisions, to ensure your information receives adequate protection.

10. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that a child has provided us with personal information, we will take steps to delete such information and terminate the child's account. Parents or guardians who believe their child has provided information to us should contact us immediately at contact@krendosh.com.

11. Third-Party Links and Services

Our website may contain links to third-party websites and services that are not operated by Krendosh Security Ltd. This Privacy Policy does not apply to third-party websites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services before providing your personal information.

12. Marketing Communications

With your consent, we may send you marketing communications about our services, updates, and promotions. You can manage your communication preferences by:

  • Clicking "unsubscribe" in our marketing emails
  • Contacting us at contact@krendosh.com
  • Updating your preferences in your account settings

13. Data Protection Officer

While Krendosh Security Ltd may not be required to appoint a Data Protection Officer under all circumstances, we remain committed to data protection compliance. For data protection inquiries, please contact us at contact@krendosh.com.

14. Policy Updates

Krendosh Security Ltd may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by updating the "Last Updated" date below and, where required, by obtaining your consent. Your continued use of our website and services following such updates constitutes your acceptance of the revised Privacy Policy.

15. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Krendosh Security Ltd

85 Great Portland St, London W1W 7LT, United Kingdom

Email: contact@krendosh.com

Phone: +44 20 7631 0284

VAT: GB395104827 | Reg: 12638491

Last Updated: January 2026

Disclaimer: The information on this website is for informational purposes only and does not constitute financial advice. Past performance is not indicative of future results. Krendosh Security Ltd is not authorised to provide financial advice. Always seek independent financial advice from a qualified professional before making any investment or financial decisions.
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